- Dollar Rent A Car charged a customer $768 for a vehicle she did not pick up.
- Abigail Eason said she was charged for a car she believed was given to another customer.
- Eason rented a car from Hertz, which also owns Dollar, and couldn’t figure out the double charge.
A woman was charged nearly $800 for a car she never picked up and was sued by a debt collector after she refused to pay, hurting her credit rating.
Abigail Eason was planning to rent from Dollar Rent A Car in early August at Houston International Airport, but was told when she arrived at the counter that her online reservation could not be honored.
Eason re-booked with Dollar but then canceled it after being offered a smaller car that was still significantly more expensive than the SUV she had booked.
She then rented a car from Hertz, which also owns Dollar, for $621.
When Eason dropped off her car at Hertz four days later, she was also hit with a $768 charge from Dollar. A receipt suggested Eason rented the car five hours after leaving the airport in a Hertz vehicle and returned it along with his Hertz rental.
Eason refused to pay the charges for a car she was not using and did not understand how she had been charged for renting two vehicles at the same time from companies belonging to the same group. She thinks her details were used to rent the car to another Dollar customer.
“This is a commercial establishment that stole my identity and failed to secure my credit card information…someone put miles on this car,” Eason told Insider.
She then began receiving calls and letters from a collection agency, to whom Dollar had forwarded the charge. Eason said he was told by a Dollar agent to pay the fees and they would then be reimbursed.
Due to the non-payment of fees, Eason said his credit rating plummeted 75 points, dropping his rating from “good” to “fair.”
“I can’t even ask for anything at the moment. If I want a credit card, because of my debt ratio and the drop in my score, I really wouldn’t be approved. What if I decided to refinance my home, I wouldn’t get a good interest rate through my credit rating,” she says.
Eason added that because she works as a real estate appraiser, her credit rating could threaten her job.
A spokesperson for Hertz told Insider that the charge was dropped on August 19, nearly two weeks after it was filed, and that it is now in contact with the collection agency to drop its lawsuit from Eason. .
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